Are you an experienced software sales and support professional looking for a remote opportunity? TeamGantt is hiring a Product Specialist to join their Customer Success team. With flexible work hours and a small team dynamic, TeamGantt offers a supportive and efficient work environment. As a Product Specialist, you will be responsible for answering customer questions, conducting sales demonstrations, managing customer relationships, and communicating product improvements. If you have a basic understanding of project management and enjoy connecting with customers, this role is perfect for you. TeamGantt values work-life balance and offers a range of benefits, including health insurance, a 401K, and a continuing education stipend. Don't miss out on this opportunity, apply today!
Duties and Responsibilities
As a Product Specialist at TeamGantt, you will have a variety of duties and responsibilities to ensure the satisfaction and success of our customers. Some of these duties include:
Answer customer questions through live chat, email, and phone calls
One of your primary responsibilities will be to provide excellent customer support by promptly and effectively answering customer questions and resolving any issues they may have. This will be done through various channels such as live chat, email, and phone calls.
Host discovery calls and sales demonstrations over Zoom
You will also be responsible for hosting discovery calls and sales demonstrations over Zoom. This will involve understanding the needs of potential customers and showcasing how TeamGantt's project management software can meet their requirements.
Identify, negotiate and close expansion deals within the existing customer base
Part of your role will involve identifying opportunities for expansion within our existing customer base. You will need to negotiate and close deals to expand the use of TeamGantt's software within these customers' organizations.
Manage quarterly check-ins with enterprise customers and drive renewals
You will be responsible for managing quarterly check-ins with our enterprise customers. This will involve building relationships, understanding their needs, and ensuring customer satisfaction. Additionally, you will play a key role in driving renewals for these customers.
Host remote trainings for new customers
New customers will need guidance and training on how to effectively use TeamGantt's software. As a Product Specialist, you will be responsible for hosting remote trainings to onboard and educate new customers.
Complete RFI/RFP and security questionnaires for prospects
When prospects require additional information about our software, you will be responsible for completing Request for Information (RFI), Request for Proposal (RFP), and security questionnaires. Your attention to detail and ability to provide accurate information will be crucial in winning new business.
Escalate priority issues to our team of developers
Occasionally, priority issues may arise that require the expertise of our development team. In such cases, you will need to escalate these issues and communicate them effectively to ensure prompt resolution.
Communicate feature requests and product improvements to our product team
As a liaison between our customers and the product team, you will play a vital role in communicating feature requests, product improvements, and customer feedback. Your insights will help shape the future development of TeamGantt's software.
Ensure support and sales documentation is accurate and up to date
To provide excellent customer support and ensure a smooth sales process, you will be responsible for maintaining accurate and up-to-date support and sales documentation. This will help both customers and the internal team access the information they need efficiently.
Ideal Qualifications
To excel in this role, the ideal candidate would possess the following qualifications:
3 or more years of software prospecting, sales, or support experience
Having a strong background in software prospecting, sales, or support is essential in understanding customer needs and effectively communicating the value of TeamGantt's software.
Comfortable and motivated to work with minimal supervision
As a remote employee, you will need to be comfortable and self-motivated to work independently with minimal supervision. The ability to manage your time efficiently and prioritize tasks is important.
Enjoys connecting with customers and learning about their business and challenges
Enjoying customer interaction and having the curiosity to learn about their businesses and challenges is crucial in providing excellent customer support and identifying opportunities for growth.
Basic understanding of project management fundamentals
A basic understanding of project management fundamentals will help you effectively support customers and provide guidance on how to best utilize TeamGantt's software for their specific projects.
Familiar with SAAS business model
Familiarity with the Software as a Service (SAAS) business model will be beneficial in understanding TeamGantt's software offering and communicating its benefits to potential customers.
Why work at TeamGantt?
At TeamGantt, we offer several reasons why you should consider joining our team:
4-day workweek (M-Th)
We value work-life balance and believe in giving our team members time to recharge. With a 4-day workweek, you will have long weekends to enjoy and spend time on personal pursuits.
$5000 initial WFH office setup budget, + $500/year continuing stipend
To ensure you have the necessary tools and equipment to work effectively from home, we offer a generous initial budget of $5000 for setting up your home office. Additionally, we provide a $500 annual stipend to help you maintain and upgrade your setup.
Strong belief in work-life balance. You’re done at 4 pm.
We respect the boundaries between work and personal life. Once your workday ends at 4 pm, you can expect not to hear back from any coworkers until the next work day. We prioritize your well-being and want you to have time for yourself and your loved ones outside of work hours.
Benefits including:
- Health, dental, and vision insurance: We offer comprehensive health, dental, and vision insurance coverage to take care of your well-being.
- HSA (Health Savings Account): You can take advantage of a Health Savings Account for medical expenses.
- 401K: We provide a 401K retirement plan to help you plan for your future.
- PTO (Paid Time Off): We offer ample paid time off to ensure you have time for vacations, personal days, and sick leave.
- $2000/year for continuing education: We believe in investing in our team members' growth and development. You will receive an annual budget of $2000 to put towards continuing education opportunities.
Compensation
For the Product Specialist role, we offer a competitive compensation package, including:
- Base salary: $40,000 to $55,000 per year
- Commission: Additional commission opportunities based on sales performance
- Overtime: Overtime pay for any additional hours worked
- Bonus opportunities: Potential bonuses based on performance
About TeamGantt
TeamGantt is a well-established company that provides intuitive project management software used by over 8000 organizations worldwide. We pride ourselves on our user-friendly software and exceptional customer support. If you are a servant, a self-starter, a problem solver, humble, and have the “pop” factor, you will love working at TeamGantt.
How to Apply
If you believe you would be a good fit for the Product Specialist role at TeamGantt, please email your resume to jobs@teamgantt.com. Additionally, write a sentence or two about yourself and what makes you a good fit to work at TeamGantt. We look forward to hearing from you!
Sources:
- TeamGantt: Product Specialist